AI voice agents, live 24/7 — built in Australia

AI-powered call handling for Australian & NZ businesses

Never miss a patient call again. talkaVoice answers your phone and talkaChat your website, booking appointments and answering questions 24/7 — in English, Mandarin and more. Built for medical clinics and any busy front desk, with bookings made straight in your clinic software.

Try Demo Agents
The talkaFlow portal Overview for a fictional clinic, Harbourview Medical: calls today, calls over 7 days, web chats and follow-ups, and a table of calls by day showing how many the AI handled, transferred or lost, with one day flagged red for high transfers. Illustrative numbers.
The talkaFlow portal: your calls at a glance

Answers · Books · Transfers · Follows up — in English, Mandarin and more

Watch it work

See Talka at the front desk

Answering, booking, handing over and keeping every call on record, in under a minute.

Our products

One platform, every front door

talkaVoice answers your phone, talkaChat your website and talkaSMS your texts, plus the apps and devices that bring talkaFlow to every front door.

Channels: where your customers reach you

Products: at the door, at the desk and beyond

Running a GP clinic? See how it all fits together

talkaChat

Your AI receptionist, on your website

Visitors ask, book or leave a message without picking up the phone: on your website, in a chat link, or from a QR code in the waiting room.

  • Website
  • Chat link
  • QR code
Explore talkaChat
H Harbourview Medical AI receptionist · online
Are you open on Saturday? Yes, from 9 am to 1 pm. Would you like to book? Yes please, with Dr Nguyen Dr Nguyen has 9:30 or 10:15 am on Saturday. Which suits you?

talkaNotify

See who’s calling before you pick up

A Windows tray app that pops the caller, the reason and the AI’s summary the moment a call is transferred to reception.

  • Windows
  • Screen-pop
  • Live call status
Explore talkaNotify
Transfer — pick up ✕

Margaret Chen

+61 491 570 158

Reschedule Thursday appointment

Existing patient (DOB 14/03/1958). Wants to move her Thu 2:15pm with Dr Patel to next week. Verified in Best Practice.

I’ve got it Details

talkaDevice

talkaFlow, built into your hardware

The talkaFlow voice AI in the device you want it in: a counter-top touchscreen that answers real calls, the self check-in iPad, the talkaCompanion — or hardware of your own.

  • Counter appliance
  • Check-in iPad
  • Your own device
Explore talkaDevice

talkaCheckIn

Self check-in at the door

Patients check themselves in on your clinic’s own iPad: they find their booking by Medicare number or by mobile and date of birth, confirm it’s them, and are marked arrived in your clinic software. You choose the steps.

  • Your own iPad
  • Steps you choose
  • Writes to your clinic software
Explore talkaCheckIn

talkaSMS

Your AI, one text away

Customers text your dedicated talkaSMS number and the AI texts back — answering, booking and confirming appointments, 24/7 in their language.

  • SMS
  • Books by text
  • Their language
Explore talkaSMS
M Marina Bay Dental SMS · answered by AI
Any openings this week for a checkup? Yes 😊 Thu 2:15pm or Fri 9:30am with Dr Patel. Which suits? Thursday please Booked ✓ Thu 2:15pm with Dr Patel 🦷

talkaCompanion

A voice companion that remembers you

A warm little voice companion that remembers you — your name, your family, your habits — day after day. Bound to you, not the hardware.

  • Remembers you
  • Warm natural voice
  • For families & care providers
Explore talkaCompanion

talkaInterpreter

Everyone in their own language

Real-time interpreting — in the speaker’s own voice. You speak yours, they hear theirs; it clones each person’s voice, not a machine.

  • Simultaneous
  • Own-voice clone
  • Chinese ↔ English
Explore talkaInterpreter
English 中文 Near real-time
Live interpreting
EN · spoken Nice to meet you — shall we begin?
same voice · 中文 很高兴见到你，我们开始吧？
中文 · spoken 好的，请讲。
same voice · EN Sure — please go ahead.

Hear it for yourself

Try our AI voice agents in action

These are live talkaFlow agents, not recordings — start with our GP clinic receptionist. Have a real conversation: ask awkward questions, change your mind mid-sentence, switch languages.

  • A clinic reception desk with a tablet showing talkaFlow, a desk phone and a warm lamp, the waiting area behind Live demo

    GP Clinic Agent

    Appointments booked straight into your practice software, and questions answered from your clinic’s own information.

    Call GP Clinic Reception
  • A hotel front desk with a tablet showing talkaFlow on the timber counter, guests’ luggage in the lobby behind Live demo

    Hotel Agent

    Room bookings, check-in questions and guest requests — handled around the clock.

    Call Hotel Guest Services
  • Inside a service technician’s van: a tablet showing talkaFlow on the workbench, beside a drill and a screwdriver Live demo

    After-Sales Support Agent

    Warranty claims, service bookings and order status — resolved on the first call.

    Call After-Sales Support
  • A restaurant host stand with a tablet showing talkaFlow, the busy dining room behind Live demo

    Restaurant Agent

    Table reservations, opening hours and special requests, even at Friday-night peak.

    Call Restaurant Reception
  • A hair salon front desk with a phone showing talkaFlow, styling chairs and mirrors behind Live demo

    Hair Studio Agent

    Appointments booked, moved and confirmed while your stylists stay hands-on.

    Call Hair Studio Booking
  • A customer support desk with a tablet showing talkaFlow beside a desk phone, the support team at work behind Live demo · CN / 中文

    Customer Support Agent · 中文

    The same after-sales agent in fluent Mandarin — switch language mid-call and it follows.

    Call Customer Support in Mandarin

Prefer your own phone? Get in touch and we’ll give you a number to dial directly.

Key features

Everything a great receptionist does — at machine scale

Our solutions cover the whole call, from “hello” to a booked appointment in your clinic software — or a resolved query in your CRM.

Configurable flow · no code

Your flow, your rules — drag, drop, done

Map exactly what your agent says and does on a visual, drag-and-drop canvas: greet, verify, book, transfer, end. One builder for talkaVoice on the phone and talkaChat on your website. Test it, then publish — a flow with errors can’t go live, and staff without publish rights can only save drafts.

  • talkaVoice · phone
  • talkaChat · website
  • talkaSMS · add-on
Clinic reception · draft Test Publish
Steps Say Ask Tool
  • Say Greet “You’ve reached the clinic…”
  • Ask Verify Name and date of birth
  • Tool Book Find a time in Best Practice
  • Handoff Transfer To reception, with a note
No errors · ready to publish

Conversation history

Every conversation, on the record

Every call is saved with its recording, and every call and chat with a full transcript and an AI summary in the caller’s own language. Reports export to CSV. Your overview shows calls, how many the AI handled, transfers, web chats and follow-ups at a glance — and flags your line in red when transfers or failed calls run high.

  • Recordings
  • Transcripts
  • AI summaries
  • CSV reports
  • Call overview

Harbourview Medical · Phone call

Today 9:42 am · 3 min 18 s

Recording

Transcript

AI Harbourview Medical, this is the AI receptionist. How can I help?

Caller Hi, it’s Sam Taylor. Can I move my Thursday appointment?

AI Of course. Dr Nguyen has Friday at 10:15 am. Shall I book that for you?

AI summary

Sam Taylor moved Thursday 2:15 pm to Friday 10:15 am with Dr Nguyen. Booking confirmation sent by SMS.

Voice library · many languages

Pick the perfect voice — natural, human-grade, in the languages your callers speak

Browse a curated gallery of natural voices, preview any of them in a click, and apply one to your agent. Warm or authoritative, in English, Mandarin, Arabic, Spanish and more — every caller hears a voice that fits.

  • English
  • Mandarin
  • Arabic
  • Vietnamese
  • Korean
  • Spanish
  • French
  • Japanese
  • + more
Voice library AllEnglish中文العربيةEspañol
  • Ava Warm · Female · English (AU) Applied
  • Liang Clear · Male · 中文 (普通话) Apply
  • Noor Calm · Female · العربية Apply
  • Mateo Friendly · Male · Español Apply

Follow-ups

Nothing gets dropped

When a caller needs a person, the AI transfers the call, and if nobody can take it, it offers to take a message. Anything it couldn’t finish lands in Follow-ups with the contact details and a summary, a tab per channel, and an optional email to reception.

  • Follow-ups
  • Transfers
  • Email to reception
The talkaFlow Follow-ups page for a fictional clinic: tabs for all, phone and web chat with waiting counts, and three follow-ups, each with the person’s name and number, the reason, the AI’s summary and a Mark done button.

Answers from your documents

Upload your PDFs and policies, and the agent answers from them, in English or Chinese. Every document can be previewed or downloaded in the portal.

  • PDFs & documents
  • English & 中文
  • Knowledge base

Built for patient privacy

Your data is hosted locally in Australia with medical-grade protection, and patient data does not leave the country. Patient details are cleared from chats after 7 days, website visitors can’t pose as a patient, and staff access is role-based with an audit log.

  • Hosted in Australia
  • Role-based access
  • Audit log

Plug-and-play integrations

Any step in your flow can call a real system: your clinic software for patients and appointments, or your own API or MCP server. Calls come in over your SIP trunk, your PBX (such as 3CX) or a Twilio number, and follow-ups can be emailed to reception.

  • Best Practice
  • Cliniko
  • Medical Director
  • SIP / 3CX
  • Twilio
  • Webhooks & MCP

Coming soon

  • talkaEmail · AI email replies
  • HubSpot
  • WhatsApp

Built on

Built with the best in voice & health tech

talkaFlow connects to the clinic software your practice already runs — Best Practice, Cliniko and Medical Director — and is built on leading telephony, voice-AI and cloud platforms.

Best Practice SoftwareClinikoTwilioMicrosoftAmazon Web ServicesIDI SoftwareBest Practice SoftwareClinikoTwilioMicrosoftAmazon Web ServicesIDI SoftwareBest Practice SoftwareClinikoTwilioMicrosoftAmazon Web ServicesIDI SoftwareBest Practice SoftwareClinikoTwilioMicrosoftAmazon Web ServicesIDI Software

At a glance

24/7
Answering, nights and weekends included
Phone + chat
AI on your phone line and on your website
EN + 中文
Knowledge-base answers in English and Chinese
Australia-hosted
Medical-grade data protection — patient data never leaves the country

Join our team

Help us reinvent the business phone call

We're always seeking passionate, talented people. Explore our current openings and take the next step in your career with talkaFlow.

View openings
Open role Melbourne, Australia

AI Solutions Architect

Shape the future of AI-powered customer interactions — designing, deploying and tuning voice agents for businesses across Australia and New Zealand.

See the role

Ready to never miss another call?

Start handling calls for an affordable monthly fee that’s a fraction of the cost of staffing an extra shift.

Talk to us +61 2 5602 8888

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